Privacy Policy

This Privacy Policy explains how FlashFlow Plumbing Limited ("we", "us", or "our") collects, uses, and protects personal information you provide when contacting us or submitting a plumbing enquiry through our website at flashflow-plumbing.co.uk.

1. Who We Are

FlashFlow Plumbing Limited is registered in England and Wales under company number 17098783. Our registered office is at 118 Lent Rise Road, Burnham, Slough, England, SL1 7BH. You can contact us regarding data matters at [email protected].

2. What Information We Collect

We may collect the following personal information when you contact us or submit a plumbing enquiry:

• Contact details: your name and email address (required), and telephone number (if voluntarily provided).
• Property information: property type and location or postcode, voluntarily submitted to help us review the enquiry.
• Issue and urgency information: details of the plumbing issue, urgency level, and any notes about the problem, voluntarily submitted.
• Access information: property access notes (e.g. key holder arrangements, notice requirements), voluntarily submitted to help us plan any visit.
• Photos: if the photo upload feature is enabled in future, any images voluntarily submitted relating to the plumbing issue.
• Correspondence: the content of any emails or messages you send to us.
• Cookies and usage data: see Section 7 below.

We do not ask for, or require, any financial information, payment card details, or sensitive personal data through our website.

3. How We Use Your Information

We use your information to:

• Review and respond to your plumbing enquiry.
• Communicate with you about your enquiry, property access, scope of work, and arrangements.
• Manage the booking and delivery of plumbing services where agreed.
• Maintain records of enquiries and communications for our legitimate business purposes.
• Comply with legal and regulatory obligations.

We do not use your information for unsolicited marketing without your consent. We do not sell your information to third parties.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of a contract or pre-contract steps: to review your enquiry and provide plumbing services.
• Legitimate interests: to maintain business records and communicate with clients.
• Consent: where you have given explicit consent (e.g. for optional analytics cookies).
• Legal obligation: where required by law.

5. How Long We Keep Your Data

We retain your personal information for as long as reasonably necessary to fulfil the purposes described in this policy, or as required by law. Enquiry data is generally retained for a reasonable period following the completion or closure of an enquiry. You may contact us to request deletion of your data at any time (see Section 8).

6. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers or sub-contractors who assist us in delivering plumbing services (e.g. specialist tradespeople where required), who are subject to appropriate confidentiality obligations.
• Professional advisers such as solicitors or accountants, where required.
• Regulatory or law enforcement authorities, where required by law.

7. Cookies and Analytics

Our website uses cookies. Essential cookies are required for the website to function. Optional analytics cookies help us understand how visitors use the site — these are only set with your consent via our cookie banner.

You can manage your cookie preferences at any time via our cookie banner or your browser settings. See our Cookie Policy for full details.

8. Your Rights

Under UK data protection law, you have the following rights:

• Access: to request a copy of the personal data we hold about you.
• Correction: to ask us to correct inaccurate or incomplete data.
• Deletion: to request deletion of your personal data, subject to legal obligations.
• Restriction: to request that we restrict processing in certain circumstances.
• Objection: to object to processing based on legitimate interests.
• Portability: to request your data in a portable format where applicable.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our website uses HTTPS encryption. However, no method of internet transmission or electronic storage is completely secure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page. Significant changes will be communicated where appropriate.

12. Contact Us

For any questions about this Privacy Policy or how we handle your data, please contact us at:

FlashFlow Plumbing Limited
118 Lent Rise Road, Burnham, Slough, England, SL1 7BH
Email: [email protected]
Company No. 17098783